Shipping & Returns


On Wednesday 16th December 2020 we were inspected by Thanet District Council and received a 5* (Very Good, the highest possible standard) Food Hygiene Rating.


While Salt Of The Earth take great care to store and package all products in accordance with food hygiene regulations, allergens including but not limited to : celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soya, sulphur dioxide and sulphites and tree nuts are present in our shop. These can be present in the form of granules, dust and / or airborne particles.


For the un-packaged refill food items we sell by weight; due to the nature of the food products they normally have very long shelf lives. We sell items up to one calendar month before their ‘best before’ date, so your products will always have a minimum of 1 month before they reach their ‘best before’ date. If you would like us to include the ‘best before’ dates on the labels please let us know requests’ section at the checkout.



Our Refund policy
Firstly thank you for shopping at Salt of The Earth! If you are not entirely satisfied with your purchase, we'll do our best to help.


We have a 14 day return policy, which means you have 14 days to return an item from the date you received it. To be eligible for a return the item must be as new, unused, in the original packaging and you'll need the receipt or proof of purchase.


Exceptions / Non-Returnable items We cannot accept returns for packaged or packaged food and drink items or liquid refills, unless there are issues with quality.


Refund Processing


You’ll automatically be refunded to your original payment method and it can take up to 10 working days to reach your account.


If you have any questions on how to return your item to us, please contact us! Send an email to




Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How Do We Do This? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we do this?


We collect such Non-personal and Personal Information for the following purposes:


To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and Izettle used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail


How can you withdraw?


If you don’t want us to process your data anymore, please contact us at or send us mail to: 127 High Street, Broadstairs, Kent CT10 1NG




We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to 127 High Street, Broadstairs, Kent CT10 1NG


What should I expect when arranging a shipment?


When ordering you can either collect from our store (click and collect) or have your order shipped.


Click and Collect


Your order will be available for collection 24 working hours after your confirmation of order email is received
If you do not receive a confirmation of order email please email with your full name and details of your order
We can provide a box or bag for you to take your items away but we would love it if you bring a reusable bag with you when you collect
The buyers full name and address will be required collecting your order.



We currently offer shipping to the UK only and items will be shipped within 2 working days.

Shipping is via a 48 hour recorded service, generally via Royal Mail and you will receive an email confirming the tracking number when your order is shipped.

The shipping cost is £4.99 per order

Your order will be packaged and shipped in plastic free and fully recyclable packaging.